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Call us 0800 083 3232
  • About
    • Overview
    • Meet the team
    • News and Media
    • Locations
  • Services
    • Inbound
      • Customer Services
      • Overflow / Out Of Hours
      • Charity Call Handling Bureau
      • Credit Card Order Lines
      • Crisis Management
      • Helplines
      • Multi-Lingual Call Centre
      • Product Recall
    • Outbound
      • Telemarketing
      • Appointment Setting
      • Donor Satisfaction Calling
      • Follow-up Calling
      • Reactivating Existing / Dormant Clients
    • Sectors
      • Online Retailer Support
      • FCA Authorised Call Centre
      • Reservations & Bookings
      • Insurance
      • Charity Services
      • Automotive
      • Electric Vehicle (EV) Charger Support
    • Related Services
      • Business Phone Numbers
      • Interactive Voice Response (IVR)
      • Fulfilment Services
      • Call Centre Hotel
      • Workspace Offices
  • Our Clients
    • Clients
    • Case Studies
  • Why Confero
  • Contact
    • Jobs
    • Working for Confero
    • Contact Us
call us 0800 083 3232

Our Clients

Case Studies

Please see a selection of case studies below, outlining some of the client projects we've successfully delivered.

featured

Pod Point

Pod Point's customers benefited from Confero's 24/7 tier 1+ EV charging support, ensuring prompt query handling and keeping vehicles charged and on the road

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Order Line

Accurist came to Confero on the back of a fresh new redesign of their brand.

READ CASE STUDY

Email Response

By outsourcing to Confero, Artsana has ensured flexible resource and a partner with the confidence and experience to deliver autonomous customer service support.

READ CASE STUDY

Lead Generation

Our client was one of the most prominent Audi dealerships in London, specialising in both new and used models.

READ CASE STUDY

Telemarketing

Corona Energy was seeking to significantly increase the number of businesses using their portal, with the help of Confero’s lead generation team.

READ CASE STUDY

Customer Services

Cyprair received a cost-effective call handling solution, where every customer spoke to a live agent during peak holiday seasons.

READ CASE STUDY

Customer Services

To launch an innovative lifestyle product into the market, Fitbug needed an experienced agent team to handle an immediate influx of calls.

READ CASE STUDY

Customer Services

Provision of a full contact centre service focussed on first time resolution, was key to Freshpet when choosing an outsourced partner

READ CASE STUDY

Customer Helpline

By outsourcing to Confero, Hayter has ensured consistency in their customer journey, with first line calls being signposted or information provided according to clearly defined processes.

READ CASE STUDY

Telemarketing

Confero’s expertise and track record of success in the automotive sector increased sales and awareness and captured ‘conquest’ customers for Holdcroft.

READ CASE STUDY

Media Response

By being able to react quickly, Confero helped to position HomeSun as the UKs biggest provider of free solar panels within six months.

READ CASE STUDY

Donor Helpline

Humane Society International were able to tap in to Confero's range of charity services, in order to assist the donor experience

READ CASE STUDY

Crisis Management

Confero’s Crisis Management helpline team fielded 65,000 calls in the first two days.

READ CASE STUDY

Lead Generation

MVF Global needed a company with lead generation experience to open up new, scalable industry sectors for MVF with exceptional conversion rates.

READ CASE STUDY

FCA Customer Services

Provision of high quality customer service was paramount to NatWest Rooster Money, when choosing an outsourced partner

READ CASE STUDY

Media Response

Old Mutual Asset Management benefitted from a complete communications solution by a highly-trained inbound team of FCA-compliant customer service professionals.

READ CASE STUDY

Customer Services

Pod Point's customers benefited from Confero's 24/7 tier 1+ EV charging support, ensuring prompt query handling and keeping vehicles charged and on the road

READ CASE STUDY

24/7 Helpline

Confero gave Resicom an instantly mobilised, 24/7 outsourced call centre so they could focus on quickly growing their UK presence.

READ CASE STUDY

Telemarketing

Robin Hood Energy worked with Confero's outbound retention team to help them switch as many customers as possible.

READ CASE STUDY

Appointment Setting

Confero’s appointment setting team arranged meetings resulting in thousands of headsets being sold across the UK to companies like British Gas, Ticketmaster and Harrods.

READ CASE STUDY

24/7 Helpline

By outsourcing to Confero, Shopworks have ensured consistency in their customer journey, with first line calls being assessed by the agent team and corresponding case tickets created.

READ CASE STUDY

Appointment Setting

Confero’s dedicated outbound team contacted 1,000 targeted prospect delegates and filled all 125 seats for UKTIs low carbon technology conference.

READ CASE STUDY

FCA Customer Services

WeSwap partnered with Confero to handle front line customers whilst they focused on expanding their currency card business.

READ CASE STUDY

Crisis Management

Confero responded to a call for immediate additional customer services resource and took pressure off the council who saved up to £2m annually.

READ CASE STUDY

Telemarketing

With Confero at the helm, Yahoo’s UK B2B telesales campaign consistently outperformed the rest of Europe in terms of results and performance.

READ CASE STUDY

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Overflow / Out Of Hours
Charity Call Handling Bureau
Credit Card Order Lines
Crisis Management
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Product Recall
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Follow-up Calling
Reactivating Existing / Dormant Clients
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