Our Clients
Please see a selection of case studies below, outlining some of the client projects we've successfully delivered.
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Pod Point
Pod Point's customers benefited from Confero's 24/7 tier 1+ EV charging support, ensuring prompt query handling and keeping vehicles charged and on the road
Order Line
Accurist came to Confero on the back of a fresh new redesign of their brand.
Email Response
By outsourcing to Confero, Artsana has ensured flexible resource and a partner with the confidence and experience to deliver autonomous customer service support.
Lead Generation
Our client was one of the most prominent Audi dealerships in London, specialising in both new and used models.
Telemarketing
Corona Energy was seeking to significantly increase the number of businesses using their portal, with the help of Confero’s lead generation team.
Customer Services
Cyprair received a cost-effective call handling solution, where every customer spoke to a live agent during peak holiday seasons.
To launch an innovative lifestyle product into the market, Fitbug needed an experienced agent team to handle an immediate influx of calls.
Provision of a full contact centre service focussed on first time resolution, was key to Freshpet when choosing an outsourced partner
Customer Helpline
By outsourcing to Confero, Hayter has ensured consistency in their customer journey, with first line calls being signposted or information provided according to clearly defined processes.
Confero’s expertise and track record of success in the automotive sector increased sales and awareness and captured ‘conquest’ customers for Holdcroft.
Media Response
By being able to react quickly, Confero helped to position HomeSun as the UKs biggest provider of free solar panels within six months.
Donor Helpline
Humane Society International were able to tap in to Confero's range of charity services, in order to assist the donor experience
Crisis Management
Confero’s Crisis Management helpline team fielded 65,000 calls in the first two days.
MVF Global needed a company with lead generation experience to open up new, scalable industry sectors for MVF with exceptional conversion rates.
FCA Customer Services
Provision of high quality customer service was paramount to NatWest Rooster Money, when choosing an outsourced partner
Old Mutual Asset Management benefitted from a complete communications solution by a highly-trained inbound team of FCA-compliant customer service professionals.
24/7 Helpline
Confero gave Resicom an instantly mobilised, 24/7 outsourced call centre so they could focus on quickly growing their UK presence.
Robin Hood Energy worked with Confero's outbound retention team to help them switch as many customers as possible.
Appointment Setting
Confero’s appointment setting team arranged meetings resulting in thousands of headsets being sold across the UK to companies like British Gas, Ticketmaster and Harrods.
By outsourcing to Confero, Shopworks have ensured consistency in their customer journey, with first line calls being assessed by the agent team and corresponding case tickets created.
Confero’s dedicated outbound team contacted 1,000 targeted prospect delegates and filled all 125 seats for UKTIs low carbon technology conference.
WeSwap partnered with Confero to handle front line customers whilst they focused on expanding their currency card business.
Confero responded to a call for immediate additional customer services resource and took pressure off the council who saved up to £2m annually.
With Confero at the helm, Yahoo’s UK B2B telesales campaign consistently outperformed the rest of Europe in terms of results and performance.
