In the UK, online spend now totals more than £150bn. If your business needs a scalable, robust, PCI compliant credit card order line service - especially as consumers now demand sales lines be open at their convenience - Confero can offer SMEs, start-ups and blue-chip organisations, a streamlined solution.
Increase Sales & Decrease Processing Time
Confero's inbound credit card order line service is designed for online retail businesses. Any organisation that processes credit card or debit card orders for their products or services, can take advantage of our service, in a fully PCI compliant environment.
Our agents have the ability to deal effortlessly with 'single product, single price' campaigns or 'multiple product, multiple price' websites or catalogues. Confero's specialist customer-focused agents are highly trained in every client's culture and processes. and all have first-class customer service skills to ensure each order is processed and handled with efficiency and accuracy.
We recognise how hard businesses work to develop and look after their brands. Confero has a proven track record of making sure our live agents both protect and respect the growing SME and blue-chip businesses they represent.
Key Benefits Of Outsourcing
The benefits of outsourcing your credit and debit card order lines to Confero are clear:
- A highly trained specialist eTailer team to handle your calls 7 days a week
- PCI compliant call centres, with Level 1 PCI processing on request
- Your customers benefit from vastly improved accessibility to your products and services, leading to increased sales
- Your customers have the reassurance of being able to get through first time, every time, reducing the risk of abandoned transactions
- Confero's trained customer service agents have in-depth product knowledge so you benefit from cross-selling and up-selling opportunities
- Confero will ensure you never miss a sales opportunity - particularly out of hours, during seasonal peaks in demand or during a promotional campaign
Fully Integrated With Your Systems
Confero will integrate and access your web portal or CRM system, to provide live customer information to agents and callers. This aids the team in the following areas:
- Order taking - including amendments, up sells, cancellations
- Track and trace - for delivery queries
- Refunds and returns
- General enquiries and FAQ's
As with every service Confero offers, we give our clients options that best suit their business needs. Our standard credit card order lines operate seven days a week until 9pm, or for an additional small premium, we provide a full 24/7 option, meaning you will never again miss a sale.
Confero's specialist online retailer team can handle inbound queries, credit card orders and provide customer support 24/7/365.
By outsourcing your Customer Services to Confero, we can offer your business, and your customers, a professional, 'turnkey' outsourced customer service solution.