Back in 2002, our founders saw a gap in the market for a UK-based contact centre that was big enough to run complex campaigns, but small enough to stay agile and personal. At the time, many businesses were outsourcing offshore and losing control over service standards, while others relied on basic telephone answering services that offered little more than message-taking. We set out to prove there was a better way; one built on process, quality, and measurable results.
Our Vision
We built Confero around two core strengths: commercial know-how and robust operational systems. That combination still drives us today. Independent and privately owned, we run a 100-seat call centre in North-West London, with the scale to support national brands and the flexibility to adapt quickly to changing needs.
Fair, Flexible Pricing by the Second
Our pay-per-second inbound customer support team means you only pay for the time we are actively serving your customers. We never round calls up to the nearest minute, removing the hidden margin found in per-minute models, and typically reducing usage-based costs by around 14%.
This bureau model is ideal for businesses that need flexible, shared-team coverage without committing to minimum volumes, available 24/7, for complete peace of mind.
Whether you need dedicated agents, outbound activity, or specialist project teams, Confero creates tailored solutions that fit the scale and complexity of your requirements.
Contact Centre Services Built Around You
We provide a full suite of inbound, outbound, and digital contact centre outsourcing UK solutions, with the flexibility to handle overflow and out-of-hours requirements, as well as planned campaigns:
- Inbound call services: Answering every call in your brand’s voice, resolving issues, processing payments, and providing technical help when your customers need it.
- Email and digital customer support: Fast, accurate handling of email, CRM tickets, web chat, and e-commerce queries.
- Outbound campaigns: Lead generation, research surveys, welcome calls, and customer reactivation.
- Appointment setting: Streamlined booking for sales teams and service providers.
- Multilingual support: Native-level service in your customers’ preferred language.
- Crisis management and product recall: Rapid, sensitive handling of urgent or high-risk scenarios.
Accreditations and Compliance
- FCA authorised (439234), among the elite few UK call centres regulated for financial services
- ISO 27001 certified (337322022), ensuring disciplined, process-driven security controls
- PCI compliant, secure handling of cardholder data
- GDPR compliant, safeguarding personal data
These credentials mean you can trust us with sensitive data, complex processes, and high-value customer relationships.
Clients and Sectors We Serve
We work with organisations of every size, including early-stage start-ups, established corporates, and global brands. Our experience spans key growth sectors including financial services, e-commerce, renewable energy, electric vehicles, and facilities management.
Our model delivers:
- Knowledgeable, well-trained agents focused on first-time resolution
- Flexibility to scale campaigns without compromising quality
- Low staff turnover and strong operational controls
- A real-time focus on ROI and campaign performance
Whether you need ongoing bureau or dedicated agent support, overflow and out-of-hours cover, or a rapid-response campaign, our call centre service flexes with your volumes while enriching your tone, process, and customer experience.
Read our case studies to see how we have helped businesses like yours succeed.