Our inbound reservations and bookings services are used by businesses and organisations of all sizes and complexities, including –
- Hotels and Inns
- National and International Airline Carriers
- Clinics & Dentists
- Leisure Companies
- Ticket Sellers & Resellers
- Seminar Companies
- Concert Venues
- Shows & Fairs
For hotels and inns, while receptionists and on-site staff deal with personal visits from prospective customers, Confero’s centralised service using an experienced inbound call centre team alleviates the long-standing industry dilemma of what’s more important, the telephone enquiry or the personal enquiry.
Confero adds exceptional value, experience and expertise to the overall consumer journey, from enquiries through to sales, reservations and bookings.
Travel & Tourism Call Centre Services
Confero’s experience in the travel and tourism industry stretches back to 2002 with our very first client being a tour operator, and since then we have worked for travel businesses of all sizes.
Whether you’re a global player in the travel and tourism industry or a smaller enterprise looking to put a highly professional face to your reservations and bookings department, Confero offers inbound call centre services that both adds value to your own service and effectively and efficiently manages the customer journey.
The benefits to your business are immediate
- Outsourcing your telephone reservations, bookings and enquiries frees up your staff to care for the immediate needs of on-site guests and customers
- We can be operational seven days a week, 24 hours a day during busy or seasonal periods
- Our telephone operatives are highly trained, responsive and knowledgeable about your specific products
- Our team handles reservations & bookings, booking amendments, cancellations, credit card orders
- We are experienced in using client reservation and booking systems including Voyager, Reslynx and Opera
- We capture caller information for future marketing opportunities
- Individual product queries
- Credit card orders by phone
- Billing and booking queries
- Returns, complaints and cancellations
- Escalated queries and issues
Credit Card Order Lines
If you need support for website or phone orders, Confero offers a scalable, robust, PCI compliant credit card order line service.
By outsourcing your Customer Services to Confero, we can offer your business, and your customers, a professional, 'turnkey' outsourced customer service solution.