Working for automotive manufacturers, in addition to more than 300 dealerships including Audi, BMW, Ford, MG, Nissan, Peugeot, Toyota and Vauxhall, Confero's call centre offers the following services:
Outbound Customer Acquisition
- Test drive campaigns - to persuade prospects to attend their local dealership.
- Launch events - new models, onsite and offsite.
- Special events - offsite days, promotional offers, do-a-deal days.
- Telemarketing to PCP / HP customers, where finance arrangements are nearing renewal - arranging test drives for a new vehicle.
- Dealership appointments for PCP / HP customers coming up to renewal.
- Customer service calls.
- Email and SMS marketing - including provision of conquest data.
Inbound Customer Service
- New car launches.
- Nearest dealer information.
- Test drive bookings.
- Parts and service advice.
- Warranty advice.
- Brochure requests.
Due to the expertise developed through working for some of the major marques within the automotive sector, Confero are confident in being able to deliver on most related requirements.
As a mid-size contact centre business, Confero concentrates on delivering quality services within a personalised environment. The Wembley contact centre is well located and attracts experienced staff from the automotive sector.
Contact Confero today to find out how the automotive telemarketing team can increase your new business sales.
By outsourcing your Customer Services to Confero, we can offer your business, and your customers, a professional, 'turnkey' outsourced customer service solution.
Significant budget is spent on data capture, logging the contact and requirement details of potential customers, but if the leads you generate are left to go cold or your in-house sales teams are too busy to follow them up, the initial investment is wasted.
Read more case studies
Our client was one of the most prominent Audi dealerships in London, specialising in both new and used models.