The types of insurance products we deal with on behalf of clients include:
Personal Lines • Gadgets • Bikes • Caravans • Mobile Phones/Tablets • Lost Keys • Warranties • Travel
Working in a non-advisory capacity, we use our clients’ online systems to:
- Complete application forms
- Answer FAQ's
- Provide insurance quotations
- Complete sales
- Take payment
- Set up Direct Debits
In addition to our inbound call centre services, we also offer outbound insurance sales where we can:
- Upsell new insurance policies
- Cross-sell additional insurance policies
- Reignite lapsed or dormant customers
- Offer quotes when customers are coming up for renewals
Our non-advisory agents are trained to handle pre-sales and post-sales queries surrounding all manner of insurance products. From answering FAQ's to completing an insurance policy over the phone, then capturing card payment details through our Tier1 PCI platform, our experienced staff will manage your customer's requirements 7 days a week.
Insurance Claims Management Process
For most, making an insurance claim is fraught with uncertainty. By using Confero’s highly trained and experienced inbound call centre agents, for every call received, we will ascertain your clients’ policy information, access your database and determine the validity of the claim as well as checking entitlements such as replacements, legal cover or courtesy car.
Call Centre Travel Insurance Services
Confero can provide sales and quotation lines as well as offering complementary services such as selling flights, hotels and packages adding tremendous value to both the customer and our clients.
By outsourcing your Customer Services to Confero, we can offer your business, and your customers, a professional, 'turnkey' outsourced customer service solution.
FCA Authorised Call Centre
Being FCA regulated assures our clients of strict protocols when dealing with financial information, data and confidentiality.