‘We add value to businesses of all sizes by working in partnership and using our experience to deliver customer service excellence’

Daniel Sassoon - COO
Daniel is a co-founder of Confero and is responsible for IT and Operations, two departments which play a pivotal role in the efficient running of the call centre.
A highly experienced senior manager, Daniel has been involved in cutting-edge technology and engineering for a host of global corporates including EMI, ASCOM, Bell Northern Research, Reuters and Independent Newspapers.
Daniel is married with three sons and owns a classic Japanese sports bike which he loves riding and tinkering with.
‘Our success is down to the dedication and quality of work from our staff; a clearly defined business model; sensible price points and a solid, robust and scalable IT infrastructure’
'It is the skill and dedication of the team at Confero which makes it greater than the sum of it's parts.'

Team Managers - Our Call Centre staff
All of Confero's teams, whether Bureau, Dedicated or Multi-Lingual, are managed by a group of Team Managers. These experienced personnel are deployed to monitor agent activity on inbound and outbound calls, as well as written correspondence, with a specific remit to deliver the high quality service that Confero's clients expect.
'Our job satisfaction is derived from developing individual agents into highly skilled contact centre professionals, by providing ongoing training, monitoring, feedback and motivation.'