David Freedman - CEO
David founded Confero in 2001. Under David's strategic leadership, Confero has cemented its place as a ‘Top 20’ UK outsourced call centre offering its clients a full-service solution based on adding real-time value to their businesses.
Headhunted into the call centre industry in 1994 as Sales & Marketing Director for Answerlink, an emerging telephone answering business, David drove sales through innovative marketing strategies and by building successful and scalable sales teams. He grew the company to become the number two answering service business in the UK.
David is well known for his representation of the UK Contact Centre industry in the media, and is regularly interviewed on Radio and TV, including BBC Newsnight, Ch5 News, CNN and consumer programme, Don't Get Done Get Dom - see Confero's You Tube channel to watch or listen.
Married with two children, David is a fanatical Liverpool fan and describes the thirty-six hours without sleep in Istanbul for the legendary Champions League final as 'the best football day of my life.’ He is a keen road cyclist, having participated in multiple charity challenges - from Paris to London twice, conquered the mountains of Corsica, completed the London Pru100 twice and climbed for 5 long days on a mountain bike in Kerala, India.
‘We add value to businesses of all sizes by working in partnership and using our experience to deliver customer service excellence’
Daniel Sassoon - COO
Daniel is a co-founder of Confero and is responsible for IT and Operations, two departments which play a pivotal role in the efficient running of the call centre.
A highly experienced senior manager, Daniel has been involved in cutting-edge technology and engineering for a host of global corporates including EMI, ASCOM, Bell Northern Research, Reuters and Independent Newspapers.
Daniel is married with three sons and owns a classic Japanese sports bike which he loves riding and tinkering with.
‘Our success is down to the dedication and quality of work from our staff; a clearly defined business model; sensible price points and a solid, robust and scalable IT infrastructure’
Giuseppe Iantosca - Client Development Director
Giuseppe's primary role as Client Development Director is to develop Confero's client base, both with new business opportunites and by working in partnership with existing clients.
He complements Confero’s client support areas including the account management, project management and training and quality departments all of whom are intrinsic to the successful implementation and delivery of client solutions.
Prior to Confero, Giuseppe was a key member of the senior management team that created an award winning telephone fundraising agency in the charity sector, expanding it from 3 seats to a 165 seat call centre. With 16 years of experience as a client services and sales professional, his key focus was on building and managing their extensive client base incorporating many of the leading UK and global charities.
A dad to two boys, Giuseppe enjoys spending time with his wife and kids, poker nights with his pals, and playing and watching football (especially his beloved Italy).
'It is the skill and dedication of the team at Confero which makes it greater than the sum of it's parts.'
Team Managers - Our Call Centre staff
All of Confero's teams, whether Bureau, Dedicated or Multi-Lingual, are managed by a group of Team Managers. These experienced personnel are deployed to monitor agent activity on inbound and outbound calls, as well as written correspondence, with a specific remit to deliver the high quality service that Confero's clients expect.
'Our job satisfaction is derived from developing individual agents into highly skilled contact centre professionals, by providing ongoing training, monitoring, feedback and motivation.'