Efficient and reliable customer service is - or should be - a priority for all forward-thinking businesses.
Confero has decades of experience in delivering first class customer services and we are perfectly placed to offer your business a complete outsourced customer services department, allowing you to concentrate on core business activity. Services can be delivered through our Bureau or Dedicated teams.
Alternatively, we can complement and enhance your existing call and email handling capacity - overflow or after hours service, credit card order lines, customer helplines or crisis management product recall services - tailored to your requirements.
Core Business Benefits
The benefits to your business of using Confero are immediate and clear -
- By outsourcing your non-core functions, you can focus on key business activity
- Customer services are expanded in order to alleviate the burden on your existing - or limited - capability
- We provide enhanced cover for seasonal or time-sensitive peaks in call traffic
- We are flexible in being able to deal with short-notice, short-term campaigns
- We support your key marketing initiatives, such as product launches or promotions that can lead to significant increases in call volume
- When you outgrow your existing messaging, answering or call handling capability, Confero's services are scalable, allowing for future growth
The implementation of the particular call centre service required will be carried out in full consultation with the client. This will include areas such as how our Bureau or Dedicated agents answer the phone, the integration of your existing customer service policy and procedures and your internal ordering and customer management systems. By offering these services, we afford your business professional and seamless support.
Confero's service goes way beyond simply fulfilling your instructions and taking payment. We will become a vital component of your ongoing business strategy and will accompany you and your business on your 'journey' from where you are today to where you want to be six months, a year or five years from now.
Our Inbound Call Centre Services
By outsourcing your Customer Services to Confero, we can offer your business, and your customers, a professional, 'turnkey' outsourced customer service solution.
Overflow / Out Of Hours
Confero's overflow and out-of-hours inbound call centre services offer your business unprecedented flexibility to trade day and night, without working day and night.
Charity Call Handling Bureau
Confero is perfectly placed to provide charities a complete outsourced supporter services department, from general information to donation lines.
Credit Card Order Lines
If you need support for website or phone orders, Confero offers a scalable, robust, PCI compliant credit card order line service.
When your business has a crisis, we can mobilise quickly. By outsourcing the customer contact to our professional call centre team, you can focus on solving the situation in hand.
Multi-Lingual Call Centre
All major international languages can be supported from our strategically located call centre in North West London.