Confero offers a rare mix by being able to deliver bespoke call centre solutions to both its SME and blue chip clients, 7 days a week.
Services of all sizes and complexities - including inbound calls, email response and outbound calling - are afforded equal importance, and each client receives the personal attention they deserve from Confero’s project team.
Mid-size means bigger benefits
Confero is considered to be the number one mid-sized outsourced call centre company in the UK. Our centres are structured to handle 100 - 120 positions in each location. This assists in quality staff recruitment, reduces attrition and encourages greater staff loyalty, not only to Confero but to you and your customers.
By keeping our business more manageable, we establish closer links with our clients and are also able to react faster to change than our larger UK and International competitors.
Quality staff to improve customer experience
Confero’s head office location in Colindale, North West London, ensures that all clients using this centre have quality trained agent teams working on their campaigns at all times.
Part of the company’s raison d’être in situating in Colindale was the excellent access to the best calibre staff, at competitive out-of-London prices. Quality service is key to every client’s brand, and helps ensure that projects exceed client expectations.
Fully flexible centres adapt to your needs
For campaign oriented projects, we have the capacity to adapt by scaling up our Call Centres to any level of campaign, both inbound and outbound. Then when the campaign is over, we can scale back down again.
Our Colindale call centre HQ, in Greater London, is capable of handling in excess of 20,000 calls a day.
As an FCA authorised and DMA regulated call centre business, Confero can offer clients the assurance that confidentiality of data, strict processes and financial transactions are held in the utmost importance, under audited conditions.
- FCA (Financial Conduct Authority) regulated since 2006 - Firm ref 439234
- DMA (Direct Marketing Association) - authorised since 2003
- Data Protection - registered under the Data Protection Act, since 2002
- ISO27001 - accredited to international information security standards