Here are a few SME and Blue-Chip businesses who's customers we've assisted, allowing them the freedom to focus on brand, marketing and profitability.
Why Outsource
By outsourcing your customer service and call handling strategy, Confero takes care of your brand 7 days a week. Whether you're a fast growing SME, or an established blue-chip, our teams will design a customer journey that aims for first time resolution on every interaction.
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Confero helps your business to deliver real and lasting value to your clients and customers through a tailored, comprehensive call centre service. We will provide expertise, we will increase your bottom line and our highly-trained, motivated agent teams will be available to your customers, suppliers and stakeholders around the clock.
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Our staff love working for us and for you, which is why we have such a low attrition rate.
You wouldn’t employ staff who do half a job and leave your customers wondering why they deal with you and nor would we. We train our teams to exacting standards and they deliver for you, every time.
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Today’s round-the-clock businesses need a round-the-clock call centre who appreciate the on-going need for a 24/7 service.
While you’re tucked up in bed, our agents are busy handling calls and emails, ensuring your business is working, even while you’re not.
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Our FCA authorised status, ISO27001 certification and comprehensive GDPR compliance in line with ICO standards, ensures our client's data and financial information can be safely processed.
Examples of delivered projects
Sectors
Our Bureau and Dedicated agent teams work across a number of industry sectors including financial services, travel & tourism, etailers & retailers, charity fundraising, automotive and insurance. Whatever messages, offers, incentives or issues you need to communicate to your customers, Confero will deliver them efficiently and with authority.