Live Agent Multilingual Support, Powered by AI
Confero now offers a flexible, always-on solution to meet this need: live agent customer service, powered by real-time AI translation. This is not a chatbot. Every call is handled by a fully trained, UK-based agent who knows your brand, your tone of voice, and your products. What makes it different is how language barriers disappear.
> Your customer speaks naturally in their own language.
> Confero’s live agent responds confidently in English.
> Our AI handles the live translation in both directions, allowing the conversation to flow as if both parties share a language.
This model is:
- Available 24/7, 365 days a year
- Delivered on a simple per-minute charging basis
- Fully integrated into our flexible bureau service
- Supported across 65+ spoken languages
- Ideal for sectors such as e-commerce, technical support, global EV services, international banking and customer service operations
It is fast to deploy, easy to scale, and designed to remove friction from international customer contact. Whether you are entering new markets or supporting global users around the clock, this solution gives you access to true multilingual capability without the need to staff individual language teams.
Native Language Agent Support
For some clients, live agent coverage in specific languages remains essential. We offer dedicated multilingual teams based in our North West London centre, just 30 minutes from Heathrow. These agents speak English and at least one other language fluently, and many support multiple languages.
We currently provide agent support in:
- European: Danish, Swedish, French, German, Italian, Finnish, Polish, Spanish and others
- International: Arabic, Mandarin, Japanese and multiple Indian dialects
Where needed, we also support low-volume language requirements via live three-way calls with interpreters.
As with all Confero services, our multilingual campaigns are delivered with clear SLAs, robust QA processes, and hands-on team management. This model is best suited to clients who require full fluency in both language and cultural nuance, where dedicated staffing is commercially viable.
Choose the Right Model for You
Whether you need native-speaking agents or a scalable multilingual solution powered by AI, we’ll help you build the right model for your customer base. Both approaches are available on flexible terms and delivered through Confero’s award-winning service infrastructure.To find out how we can support your customers in any language, get in touch today.