To provide real-time support, Confero can work directly with your systems, including EV charge point management platforms, via secure VPNs or static IP connections. This enables effective issue resolution whilst maintaining stringent data security standards.

At Confero, we are at the forefront of enhancing customer engagement for EV charge point operators and software providers.

By collaborating with industry leaders, we offer round-the-clock support for home, commercial, and public charging needs. Our mission is to ensure that every EV user, from novices to seasoned drivers, receives expert assistance and swift solutions.

Why Choose Confero for EV Support?

1. EV Sector Expertise:
Our professionals are adept at managing the full spectrum of the EV customer experience—covering everything from installation guidance and app troubleshooting to handling emergencies and scheduling charges

2. Unmatched Scalability:
We excel in managing high call volumes and adapting to seasonal demands, ensuring consistent service quality no matter the circumstances

3. Targeted Problem-Solving:
Our agents are trained in 1st Line+ diagnostics and can resolve many issues remotely, minimising downtime and enhancing user satisfaction

4. Trust and Compliance:
As an FCA-authorised and ISO27001-certified company, we adhere to the highest standards of data protection, offering peace of mind to EV operators and users alike

Typical Enquiries We Handle

Home Charging:

  • Step-by-step installation and operation guidance
  • Troubleshooting and resolving charger errors
  • Managing emergency support escalation

Public & Commercial Charging:

  • Assistance with payment, network access, and transaction failures
  • App and software issue resolution
  • Locating the nearest available charging unit

Fault Resolution & App Support:

  • Remote restarting of charging units where applicable
  • Fixing login, loading, and data synchronization problems
  • Providing detailed instructions for app-related actions

Tangible Outcomes

For a leading EVC provider, our 24/7 service has:

  • Achieved a 98% first-contact resolution rate during off-peak hours
  • Enhanced average handling times through specialized agent training
  • Decreased site visits by 60% via effective remote issue management

Contact Confero today to discover how our experienced inbound call centre team can support your customers through their experience with you.