FCA Authorised Call Centre

Confero is one of an elite group of outsourced call and contact centres in the UK who are authorised and regulated by the Financial Conduct Authority (formerly the Financial Services Authority). We are proud to have held our Authorisation, initially under the FSA, since May 2006.

The FCA is the independent body that regulates the financial services industry in the UK.

Being FCA regulated allows us to work with more freedom in the financial services sector, particularly when dealing with data holding and confidentiality as well as complying with strict regulations in regard to the physical security of our Wembley, London call centre premises.

What does this mean to clients?

Our FCA status allows us to sell and administer financial products on behalf of clients within areas like Banking, Credit Cards, Insurance products, Loans and Mortgages. Additionally, our authorisation permissions allow us to manage claims on behalf of Insurance Companies.

Being regulated by the FCA provides a guarantee to the Compliance Officers of our financial services clients that we work to the strictest code of conduct and rules to ensure that most importantly, their clients are fully protected.

In addition, for our non-FCA regulated clients, they are reassured by the guidelines, processes and security we are bound to comply with as an outsourced call and contact centre authorised by the FCA.

Our Financial Services Register number is 439234. For confirmation of our FCA status, please click here.

Passporting

‘Passporting’ allows UK firms who are authorised by the FCA to carry out their permitted activities (selling insurance and other financial products) to residents of another EEA (European Economic Area) Member State.

Under FCA passporting regulations, Confero is eligible (under the Insurance Mediation Outward Service) to carry on business in the following EEA Member States –

Denmark • Finland • France • Germany • Ireland • Italy • Poland • Portugal • Spain • Sweden

Further information on Passporting can be found on the FCA website here.

Treating Customers Fairly (TCF)

We also work within the guidelines of the FCAs 'Treating Customers Fairly' policy which states that firms must be able to demonstrate that they are consistently delivering fair outcomes to consumers. In addition, it demonstrates that senior management are taking responsibility for ensuring that the firm and staff at all levels deliver the consumer outcomes relevant to their business through establishing an appropriate culture.

You can read more about the FCA 'Treating Customers Fairly' policy here.

See also:

  • Confero’s contact centre agents fielded 65,000 calls in the first two days.

    Find out more

  • Old Mutual Asset Management benefitted from a complete communications solution by a highly-trained inbound team of FCA-compliant customer service professionals.

    Find out more