Inbound Call Centre Services
Efficient and reliable customer services are - or should be - a priority for all forward-thinking businesses.
Confero are experts in handling customer services and we are perfectly placed to offer your business a complete outsourced customer services department, allowing you to concentrate on your core business activity. Services can be delivered through our Bureau or Dedicated teams.
Alternatively, we can compliment and enhance your existing call handling and customer services capacity or tailor our individual services - overflow or after hours service, brochure response lines or credit card order lines or product recall services - dependent on your requirements.
Core Business Benefits
The benefits to your business of using Confero are immediate and clear -
- By outsourcing your non-core functions, you can focus on key business activity
- Customer services are expanded in order to alleviate the burden on your existing - or limited - capability
- We provide enhanced cover for seasonal or time-sensitive peaks in call traffic
- We are flexible in being able to deal with short-notice, short-term campaigns
- We support your key marketing initiatives, such as product launches or promotions that can lead to significant increases in call volume
- When you outgrow your existing messaging, answering or call handling capability, Confero's services are scalable, allowing for future growth
The implementation of the particular call centre service required will be carried out in full consultation with the client. This will include areas such as how our Bureau or Dedicated agents answer the phone, the integration of your existing customer service policy and procedures and your internal ordering and customer management systems. By offering these services, we afford your business professional and seamless support.
Confero's service goes way beyond simply fulfilling your instructions and taking payment. We will become a vital component of your ongoing business strategy and will accompany you and your business on your 'journey' from where you are today to where you want to be six months, a year or five years from now.
Our Inbound Call Centre Services
By outsourcing your Customer Services department to Confero, we can offer your business - and indeed your customers - a professional, expert-level and bespoke 'turnkey' customer services operation designed for your business, whether Blue Chip or SME.
A service that supplements your own Call Centre and Contact Centre facilities, offering extended opening hours and increased call capacity that is cost effective for you.
The Charity Bureau service is suited to Charitable or Not-for-profit organisations that are looking for assistance or complete customer ownership 7 days a week.
Highly trained customer service representatives (CSRs), taking telephone orders and caller queries from e-tail websites and media advertising. Credit and debit card order transactions can be handled quickly and efficiently.
With over a decade of experience in handling crisis situations, Confero is well placed to deal with your customer's calls. Confero’s crisis management team comprises trained, experienced agents who have the ability and flexibility to mobilise very quickly and start taking calls from customers within hours of notification.
If your business is in the unfortunate position of having to recall a product, outsourcing your call handling to Confero ensures your customers receive a professional, empathetic response that will both reassure them and allay their concerns. A live helpline service can be set up within 24 hours in an emergency.