Call Centre Services for Forward-Thinking Businesses
Each outsourcing centre would offer comprehensive and bespoke call centre solutions including inbound call handling, email response, outbound telemarketing and sector-specific services. As a result of this, Confero would add value to all types of businesses by giving the opportunity for real improvements in customer service, real increases in sales, real increases in profitability and real increases in productivity – allowing ROI to be measured in real terms.
Our headquarters are based in Colindale, north-west London. Being surrounded by shops, bars, restaurants and superb transport links enables us to attract and retain a very high calibre of staff. Because of this, our clients get the continuity they want thanks to low attrition rates. Confero’s offices are exceptionally well-appointed and not a warehouse-style space, where staff loyalty and commitment has become second nature.
In 2003 Confero became accredited by the DMA and in 2006 the business achieved FCA authorisation. Our clients benefit from this through the stringent processes we adopt in regards to staffing and data protection, ensuring Confero can manage confidential and financial data on behalf of clients in all sectors including financial services.
Great Clients, Great Staff and Great Service
Our clients range from fast growing start-ups and SMEs such as Fitbug and WeSwap, to global brands like Audi, KPMG, Tesco and Unicef. Our service combines high quality and knowledgeable agent teams, unprecedented flexibility to up or downscale campaigns and a commitment to exceed client expectations on every project we undertake. It’s not rocket science but it works, every time.
Our 'raison d'être' is centred on delivering world class service to all of our clients. We're responsible for ensuring our agents understand your business and have an appreciation of your brand and values.
This way, we effectively become a fully-trained outsourced department of your business and as such, we offer your customers continuity and a knowledgeable, concise response. Our agents don’t simply read generic scripts; we immerse them in your corporate mind-set so they know not only what to say, but perhaps more importantly how to say it.
We Work for YOU
The whole way through the process, our approach is both consultative and collaborative. We will understand your brief, make the most appropriate recommendations to you as to the best way to achieve your specific goals and then deliver on our promises to give you a positive and lasting return on your investment.
From the management team down, Confero are committed to growing your business through the provision of class-leading call and contact centre services.
- work with you to deliver customer service that your customers can rely on, grow your business by generating leads and increasing sales
- reduce your staff needs and costs as well as increase profits with a flexible approach
- reduce your capital outlay on equipment, technology, space and utilities
- quickly react and respond to mid-project changes in your brief
- use sophisticated technology, including advanced call flow scripting
- be available to your customers 24 hours a day
- only ever use highly-trained, knowledgeable and experienced call centre staff you can rely on to get your key messages across
- We’re based in Colindale, North West London. Since 2001 we have been offering clients of all sizes and complexities bespoke, specialist inbound and outbound call centre solutions that have consistently driven up sales, increased awareness, solved a host of issues and managed the most sensitive of crisis situations.
To read more about the positive effect we’ve had on our clients’ businesses, read our case studies.