Charity Fundraising Services
“Good, effective fundraising ensures that each contact leaves the donor happier after the experience than before.”
Confero are now working with charities to offer inspirational, innovative and positive interactions with their donors. This will be achieved with emphasis on a donor-centric approach in the provision of responsible telephone fundraising services for the not-for-profit sector. We recognise the fundraising landscape has changed and Confero will lead the way in delivering a sustainable and responsible telephone fundraising philosophy.
By offering a fresh service, coupled with industry experience since 2001, call centre know-how and facilities, Confero are committed to making a difference and an impact in the sector.
Through intensive research and consultation, coupled with existing customer care expertise, we believe we can strike the right balance between ROI and the donor experience, primarily through enhancing their telephone fundraising journey and reducing the risk of people feeling unduly pressured or harassed.
As a DMA Council member and an active contributor to the Commission on the Donor Experience, we understand what level of compliance, transparency and training is required to enhance the reputation of the sector and to challenge and lead the way with best practice.
New Donor Services
- Lottery recruitment via Direct Debit
- ‘2-Step’ telephone recruitment via street interactions
- SMS to direct debit or Regular Giving via SMS (RG-SMS)
- Short Code SMS to direct debit or Regular Giving via SMS (RG-SMS)
- Cold/Sponsored TM – Traditional straight Direct Debit recruitment
- Welcome calling to donors recruited via all media
Existing Donor Services:
- Conversion to Direct Debit or RG-SMS
- Reactivation to Direct Debit or RG-SMS
- Gift Aid
- Thank You Calling
- Donor Satisfaction Calling
Inbound call handling:
- Handling incoming telephone enquiries via DRTV, Digital & traditional advertising with a requirement to set up Direct Debits, administer CC donations or send out forms
- Take details and arrange for further info/fundraising packs to be sent out for events, large or small
- Capturing Credit Card Donations
- Managing Helpline services
- Overflow Call Handling