The experience of Confero’s Bureau and Dedicated agent teams extends across a broad range of industry sectors.
We manage inbound and outbound campaigns of all sizes and complexities for businesses who demand a very high level of expertise while expecting value for money, including:
- Automotive – Test drives, customer acquisition and retention, conquest customers
- Charity Fundraising – New donor calling, upgrade, conversion, donor satisfaction, inbound
- Etailers & Retailers – Customer services, credit card orders, returns, fulfilment, locations
- FCA Authorised Centres – Customer service lines, credit card servicing, regulated FCA work
- Insurance – Policy information, customer services, claims, emergency repairs
- Reservations & Bookings – Reservation lines, hotels and airlines, seasonal demand
Whatever messages, offers, incentives or issues you need to communicate to your customers, our experienced, professional agent teams will deliver them efficiently, with authority and in line with your specific corporate ethics and values.
Please click on any one of the links on the left for further information about Confero’s inbound and outbound call centre services or contact us to discuss your requirements.
To read sector-specific case studies about how Confero’s inbound and outbound call handling services have benefitted some of the world’s leading businesses, please click here.
Confero specialises in helping etailers to manage their customers more effectively. Through its 24/7/365 service, Confero can answer queries, take credit card orders, direct customers to their nearest store, provide information and capture customer details.
Confero are one of the few UK outsourced call centres who are authorised and regulated by the Financial Conduct Authority (FCA), firm reference 439234. This allows us to work with more freedom in the financial services sector, in particular when dealing with confidentiality and the holding of data.
Confero is thought to be the leading call centre provider of outbound lead generation services to the sub-prime financial services sector, with many years of experience in offering a variey of call centre services to support the sector.
Since inception, Confero has provided reservations and bookings services to hotels, travel businesses, ticket sellers, medical practices and others. Your organisation can also benefit from our expertise in this sector.