Related Services

As well as a comprehensive range of expert-level inbound and outbound call centre services for projects of all sizes and complexity, Confero also offers a choice of related contact centre services that add real value to your business.

Value Add Services

  • Integrated Voice Response (IVR) – Intelligent call distribution options including data capture, credit card capture, call direction and recorded customer/patient information so you can communicate quickly and effectively
  • Fulfilment Services – Including personalised mailings, high-volume mailshots, replacement items and coupon/voucher redemption both in conjunction with inbound and outbound campaigns or as a stand-alone service
  • Call Centre Hotel – Flexible and cost-effective PAYG call centre services as and when you need them, including PC/desk/chair, call queuing, call recording, IVR, and call centre software that will enhance your customer services offering
  • Non-Geographical Numbers – A range of 0800 freephone, 0844/0845 local rate, 0333 and virtual geographic 01/02 numbers with live call statistics to make calling your business cheaper and easier for customers

Please click on any one of the links on the left for further information about Confero’s value-added related services or contact us to discuss your requirements.

Our Related Services