As well as a comprehensive range of expert-level inbound and outbound call centre services for projects of all sizes and complexity, Confero also offers a choice of related contact centre services that add real value to your business.
Value Add Services
- Integrated Voice Response (IVR) – Intelligent call distribution options including data capture, credit card capture, call direction and recorded customer/patient information so you can communicate quickly and effectively
- Fulfilment Services – Including personalised mailings, high-volume mailshots, replacement items and coupon/voucher redemption both in conjunction with inbound and outbound campaigns or as a stand-alone service
- Call Centre Hotel – Flexible and cost-effective PAYG call centre services as and when you need them, including PC/desk/chair, call queuing, call recording, IVR, and call centre software that will enhance your customer services offering
- Non-Geographical Numbers – A range of 0800 freephone, 0844/0845 local rate, 0333 and virtual geographic 01/02 numbers with live call statistics to make calling your business cheaper and easier for customers
Please click on any one of the links on the left for further information about Confero’s value-added related services or contact us to discuss your requirements.
Our Related Services
A method for callers to choose which department or service they require and an automated backup facility to capture caller details, which are then transcribed to the client database for actioning. This service can also be utilised for competition and information lines.
A range of services including personalised mailings, the handling of high volume literature mailouts, sending of replacement product recall items and the provision of redemption facilities for coupons, competition forms etc.
A new concept where you can take fully featured Call and Contact Centre space as you need, on a short or long-term basis. We provide a highly flexible and cost effective service, with a level of outsrouced management to suit your requirements. All this with no capital outlay to you.
A range of 0800 freephone, 0845 local rate, 0870 national rate and 090 premium rate numbers are available. Reporting is also available, offering live call statistics and important marketing data.