Humane Society International case study

Who are Humane Society International?

Humane Society International (HSI) is the international division of The Humane Society of the United States (HSUS), one of the largest animal protection charities in the world with more than 11 million members. 

In the UK, HSI/UK is a leading force for animal protection, with active campaigns to protect British wildlife including badgers and hares, to combat the slaughter of marine life, to end cruelty masquerading as entertainment, to reduce and replace animal use in scientific research and product testing, and to improve conditions for animals farmed for food, skins and fur.

Humane Society International and Confero

HSI were keen to work with a specialist outsourcer to handle all of their incoming donor and member support calls by answering queries, processing donations and assisting members with a range of services, by telephone and E-mail.

HSI’s number one priority was to provide an elevated customer service experience to their supporters in the United Kingdom.

The Confero Solution

By focusing on training and becoming an extension of the HSI support care team, this enabled Confero to supply a team that were professional and knowledgeable about the brand, supporters, and needs of the organisation.

Through being willing to address immediately any issues or concerns that HSI donors had, Confero ensured that their team provided donors with the utmost attention and a quick turnaround time in response to their inquiries.

Results

As a non-profit organization, HSI rely heavily on their donors funds to keep their mission alive. By understanding the importance of a positive donor experience when dealing with enquiries, Confero were able to build a successful partnership with HSI.

“We at the Humane Society of the United States (HSUS) and the Humane Society International (HSI) would highly recommend Confero to anyone looking for a team that will represent them with excellence and integrity.”