Why Choose Confero?
Confero offers a rare mix in the call centre market place , by virtue of being able to deliver a personalised service to both its blue chip and SME clients. Using leading technology, we operate a mid-size centre with 100 seats.
Large and small campaigns are handled with equal importance, whether operating 40 dedicated seats for international accountants KPMG or a bureau campaign for leading SMEs. All clients are well known by Directors and receive personal attention from the senior management team.
Our call centres are convenient for you
Instead of one vast Call Centre in a remote location, Confero are developing a group of mid-sized call centres close to major business cities around the UK. Our head office is based close to London, in Wembley. Further centres in the UK are planned for Birmingham, Brighton and Manchester.
We have Quality Staff
Confero's head office location in Wembley, ensures that all clients using this centre have quality agent teams working on their campaigns at all times.
Part of the company's raison d'être in situating in Wembley was the excellent access to the best calibre staff, at competitive out-of-London prices. Quality service is key to every client's brand, and helps ensure that projects exceed client expectations.
Our range of Services
Services include inbound call handling, outbound telesales and telemarketing, speech recognition services for high volume media response, intelligent IVR and fulfilment services in conjunction with media response handling.
Low set up costs, speedy implementation and bespoke systems for each client project, alongside a solution-based approach to every requirement, ensures a smooth path to outsourcing with Confero
Smaller size means bigger benefits
Each of our call centres will house a maximum of 100 positions. This assists in quality staff recruitment, reduces attrition and encourages greater staff loyalty, not only to Confero but to you and your customers. By keeping our business more manageable, we promote closer links with our clients and we are also able to react faster to change than our larger UK and International competitors.
Our call centres are fully flexible to your needs
We have the capacity to adapt by scaling up our Call Centres to any level of campaign, both inbound and outbound. Then when the campaign is over, we can scale back down again. Our Wembley call centre, in Greater London, is capable of handling in excess of 40,000 calls a day.
Flexiblity can increase your profits
The ability to scale our Call Centres up and down as required results in cost savings - savings that are passed on to you, our clients. Unlike our competitors in the UK and elsewhere, we do not have the ongoing liability of significant fixed cost. This enables us to provide value for money.
You will have access to the latest technology
All of our Call Centre technology is state of the art, including advanced call scripting, automated email management systems and speech recognition systems. Our sophisticated telephone system can handle up to 500 simultaneous calls. We offer you the benefit of these solutions without the liability of capital investment or ongoing maintenance costs.
Keep your web customers interested
In the UK, as elsewhere, the importance of the internet is widely accepted, but it can be difficult to respond promptly and professionally to large volumes of email enquiries, leading to disappointment. Our unique Contact Centre email management systems will enable you to fulfil your promises and convert online enquiries into long-term customers.
We're still open when you're closed
Today's changing lifestyles mean customers often demand service around the clock. Our UK Call Centres are available to take their calls 24 hours a day, every day. Because your customers are important to us, there will always be someone at the end of the line.
We can enhance your reputation
By providing outstanding customer service in your own name, we can enhance your reputation and help to build your brand, with every call and contact that we take for you.
Our brochure
Read and print the Confero brochure online - you can also request a copy to be sent to you by post.
View and print the Confero Call Centre Solutions brochure
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