Why Choose Confero

Confero’s reputation and standing in the call centre market is reinforced by our unwavering commitment to first-class client service, an experienced, well-trained and knowledgeable call centre team and leading technology.

From fast growing SMEs through to global blue-chip brands across all industry sectors including Financial Services, Automotive and Retail, Confero’s service offering is fundamentally focused on giving our call centre clients exceptional value for money and most importantly, a solid and measurable return on investment.

Campaigns of all sizes and complexities - both inbound call handling and outbound calling - are afforded equal importance and each client receives the personal, bespoke attention they deserve from Confero’s senior management team.

We have Quality Staff

Confero’s head office location in Wembley, ensures that all clients using this centre have quality trained agent teams working on their campaigns at all times.

Part of the company’s raison d’être in situating in Wembley was the excellent access to the best calibre staff, at competitive out-of-London prices. Quality service is key to every client’s brand, and helps ensure that projects exceed client expectations.

Our call centres are fully flexible to your needs

We have the capacity to adapt by scaling up our Call Centres to any level of campaign, both inbound and outbound. Then when the campaign is over, we can scale back down again. Our Wembley call centre HQ, in Greater London, is capable of handling in excess of 30,000 calls a day.

Great range of Services

Services include inbound call handling, outbound telesales and telemarketing, intelligent IVR and fulfilment services in conjunction with media response handling.

Low set up costs, speedy implementation and bespoke systems for each client project, alongside a solution-based approach to every requirement, ensures a smooth path to outsourcing with Confero.

Mid-size means bigger benefits

Our call centres are structured to handle a maximum of 100 - 150 positions in each centre. This assists in quality staff recruitment, reduces attrition and encourages greater staff loyalty, not only to Confero but to you and your customers. By keeping our business more manageable, we promote closer links with our clients and we are also able to react faster to change than our larger UK and International competitors.

Accreditations 

As an FCA authorised and DMA regulated call centre business, Confero can offer clients the assurance that confidentiality of data, strict processes and financial transactions are held in the utmost importance, under audited conditions.

FCA (Financial Conduct Authority) regulated since 2006 - Firm ref 439234

DMA (Direct Marketing Association) - authorised since 2003

Data Protection - registered under the Data Protection Act, since 2002