A company with innovative ideas, Confero has been built on the firm foundation of industry knowledge. The directors have extensive senior management experience within the call centre industry, gained from the complementary perspectives of service provision and technical expertise. Each has a proven track record of delivering results that exceed customer expectations, making this a winning combination.

David Freedman - Managing Director

Confero's founder, David Freedman, has been an experienced executive in the call centre industry since 1994. His overall managerial role includes hands-on involvement in sales and marketing, an area of expertise for 17 years. He has successfully managed campaigns for some of the UK's leading brands across all sectors and was previously a director of a prominent outsourced call centre business.

With his background, David is well placed to understand your individual requirements and how to meet them.

Daniel Sassoon - IT/Operations Director

Confero's co-founder and technical expert, Daniel Sassoon has been involved with call centre and telecom installations, IT infrastructure and migration for over 20 years. With a strong technical grounding - gained at companies such as Thorn EMI, Ascom and Northern Telecom - Daniel has set up a number of call centres ranging from 5 to 200 seats. He formerly ran his own consultancy business with major clients including Reuters and The Independent Newspaper.

In a technologically driven industry, where change is the only constant, Daniel has the skills to implement the systems and processes that fulfil your needs.

Roger Hughes - Operations Manager

Roger has been involved in Operations for a number of years within the Banking and Finance industry. His background in the Call Centre industry includes being a Co-Founder and Operations Director for a start up 250 seat Call Centre based in the UK and Mumbai, India where he successfully managed a number of sales campaigns for some of the largest financial and insurance companies in the UK.

With his experience Roger can ensure that campaigns are implemented successfully, within agreed time frames and subsequently managed in excess of expectations.

Carl Wright - Business Development Manager

Carl has been involved in business sales and account management for over 10 years within the Telecoms and Publishing industry. He has held a National Account management role for BT, responsible for winning and managing blue chip and SME accounts within the UK across all sectors, as well as successfully developing and managing accounts for some of the largest accountancy and legal companies in the UK.