Speech Recognition

Speech Recognition

Using the latest technology, our Speech Recognition solution captures caller details, which are then automatically converted to data, ready for processing and fulfilment.

No live agent intervention is required; so call handling costs are dramatically reduced. This service can be typically used for services such as Brochure Lines and Nearest Dealer.

Confero offers significant cost savings when integrated with live agents. With our Speech Recognition system, average call length is decreased as customers speak naturally to receive the information they need. Advanced Speech Recognition also diminishes toll costs and hold times. With our system agents can be reserved for your complex calls, resulting in reduced labour costs and increased agent productivity. With Speech Recognition solution you can extend your reach, enrich customer experience and reduce your cost

To find out more

With FSA (Financial Services Authority) authorisation and membership of the DMA - Direct Marketing Association, our clients can be confident of a service that is quality, process and target-driven.

For more information and to discover how Confero's call and contact centre services can add real value to your service offering, please call 0800 083 32 32, or email sales@confero.co.uk



See also:


View all our Call Centre services


Our brochure

Read and print the Confero brochure online - you can also request a copy to be sent to you by post.

View and print the Confero Call Centre Solutions brochure Click to view our Call Centre Solutions brochure (PDF Format) (150kb)