Our Range of Call Centre Services

Inbound:

Overflow / Out-of-Hours

A service that supplements your own Call Centre and Contact Centre facilities, offering extended opening hours and increased call capacity that is cost effective for you.
Further information on Overflow / Out-of-Hours services

Brochure lines

A response service for material such as brochures, information packs or application forms. This service can be provided by live agents or our automatic Speech Recognition solution.
Further information on Brochure line services

Credit Card Order Lines

Live CSRs taking telephone orders for direct sales ranging from one-product one-price to multi-product multi-price offers, including handling the credit card transactions.
Further information on Credit Card order line services

Helplines

CSRs, aided by comprehensive product training and access to knowledge databases, will answer queries and provide help within a customer support environment.
Further information on Helpline services

Product Recall

A service that can be set up within 24 hours in an emergency, offering live support to customers with defective product, responding to national media campaigns. Replacement product can be sent to customers in conjunction with our fulfilment service.
Further information on Product Recall services

Nearest Dealer

Callers are given information and directed to their nearest branch or local stockist through an as the crow flies postcode recognition system. Calls can be handled live by our agents, or using our automated Speech Recognition service.
Further information on Inbound Nearest Dealer services

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Outbound:

Outbound telemarketing

We specialise in running outbound campaigns such as telemarketing, telesales, lead generation, market research and database cleansing as well as follow up calls generated by inbound work. Scripts are written in close collaboration with clients to ensure maximum effectiveness.
Further information on Outbound Telemarketing services

Appointment setting

Confero has experienced teams that can canvass potential customers to arrange appointments on behalf of your sales representatives.
Further information on Appointment Setting services

Follow up calling

Following direct advertising or marketing campaigns, every respondent can be contacted with a remit to convert them to a customer.
Further information on Follow up calling services

Reactivating existing/dormant clients

Telephone, letter and email campaigns to update and reactivate existing or dormant clients on your database.
Further information on Reactivating existing/dormant clients

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Other services:

Speech Recognition

Using the latest technology, our Speech Recognition solution captures caller details, which are then automatically converted to data, ready for processing and fulfilment. No live agent intervention is required, so call handling costs are dramatically reduced. This service can be typically used for services such as Brochure Lines and Nearest Dealer.
Further information on Speech Recognition services

Integrated Voice Recognition (IVR)

Primarily an automated backup facility to capture caller details, which are then transcribed to the client database for actioning. This service can also be utilised for competition and information lines.
Further information on Intergrated Voice Recognition services

Fulfilment services

A range of services including personalised mailings, the handling of high volume literature mailouts, sending of replacement product recall items and the provision of redemption facilities for coupons, competition forms etc.
Further information on Fulfilment services

Call Centre Hotel

A new concept where you can take fully featured Call and Contact Centre space as you need, on a short or long-term basis. We provide a highly flexible and cost effective service, with a level management to suit your requirements. All this with no capital outlay to you.
Further information on Call Centre Hotel services

Non-geographic numbers

A range of 0800 freephone, 0845 local rate, 0870 national rate and 090 premium rate numbers are available. Reporting is also available, offering live call statistics and important marketing data.
Further information on Non-geographic numbers

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Our brochure

Read and print the Confero brochure online - you can also request a copy to be sent to you by post.

View and print the Confero Call Centre Solutions brochure Click to view our Call Centre Solutions brochure (PDF Format) (150kb)