Our Range of Call Centre Services
Inbound:
Overflow / Out-of-Hours
A service that supplements your own Call Centre and Contact Centre facilities,
offering extended opening hours and increased call capacity that is cost effective for you.
Further information on Overflow / Out-of-Hours services
Brochure lines
A response service for material such as brochures, information packs or application forms.
This service can be provided by live agents or our automatic Speech Recognition solution.
Further information on Brochure line services
Credit Card Order Lines
Live CSRs taking telephone orders for direct sales ranging
from one-product one-price to multi-product multi-price offers, including handling the credit card transactions.
Further information on Credit Card order line services
Helplines
CSRs, aided by comprehensive product training and access to knowledge databases,
will answer queries and provide help within a customer support environment.
Further information on Helpline services
Product Recall
A service that can be set up within 24 hours in an emergency, offering live support to customers with defective product, responding to national media campaigns.
Replacement product can be sent to customers in conjunction with our fulfilment service.
Further information on Product Recall services
Nearest Dealer
Callers are given information and directed to their nearest branch or local stockist through
an as the crow flies postcode recognition system. Calls can be handled live by our agents,
or using our automated Speech Recognition service.
Further information on Inbound Nearest Dealer services
Outbound:
Outbound telemarketing
We specialise in running outbound campaigns such as telemarketing, telesales,
lead generation, market research and database cleansing as well as follow up calls generated by inbound work.
Scripts are written in close collaboration with clients to ensure maximum effectiveness.
Further information on Outbound Telemarketing services
Appointment setting
Confero has experienced teams that can canvass potential customers to arrange appointments
on behalf of your sales representatives.
Further information on Appointment Setting services
Follow up calling
Following direct advertising or marketing campaigns,
every respondent can be contacted with a remit to convert them to a customer.
Further information on Follow up calling services
Reactivating existing/dormant clients
Telephone, letter and email campaigns to update and reactivate existing or dormant clients on your database.
Further information on Reactivating existing/dormant clients
Other services:
Speech Recognition
Using the latest technology, our Speech Recognition solution captures caller details,
which are then automatically converted to data, ready for processing and fulfilment.
No live agent intervention is required, so call handling costs are dramatically reduced.
This service can be typically used for services such as Brochure Lines and Nearest Dealer.
Further information on Speech Recognition services
Integrated Voice Recognition (IVR)
Primarily an automated backup facility to capture caller details,
which are then transcribed to the client database for actioning.
This service can also be utilised for competition and information lines.
Further information on Intergrated Voice Recognition services
Fulfilment services
A range of services including personalised mailings, the handling of high volume literature
mailouts, sending of replacement product recall
items and the provision of redemption facilities for coupons, competition forms etc.
Further information on Fulfilment services
Call Centre Hotel
A new concept where you can take fully featured Call and Contact Centre space as you need,
on a short or long-term basis. We provide a highly flexible and cost effective service,
with a level management to suit your requirements. All this with no capital outlay to you.
Further information on Call Centre Hotel services
Non-geographic numbers
A range of 0800 freephone, 0845 local rate, 0870 national rate and 090 premium rate numbers are available.
Reporting is also available, offering live call statistics and important marketing data.
Further information on Non-geographic numbers
Our brochure
Read and print the Confero brochure online - you can also request a copy to be sent to you by post.
View and print the Confero Call Centre Solutions brochure
(150kb)