Product-recall
A service that can be set up within 24 hours in an emergency, offering live support to customers with defective product, responding to national media campaigns. Replacement product can be sent to customers in conjunction with our fulfilment service.
Confero provides cost-effective domestic and international product retrievals with "no surprises", on time and within budget. We provide product retrieval services in support of consumer services, quality assurance, marketing and manufacturing.
Consumer retrievals "turn" a dissatisfied consumer into a loyal consumer. Benefits include immediate response, status reports; appointments set at a consumer's convenience usually within 24 hours of contact.
A letter to known consumers would be sent out with information on the product that needs to be recalled, with contact number of our helpline.
An advert would then be placed either in a national paper, retail outlet either point of sale or posters in and around outlet. Dependant on the type of product, and the urgency of the recall.
Confero would then carry out the fulfilment of the letters being sent out:
- Caller would call in
- Agent would double check that it's the correct product
- Then take them through the correct steps of disposing of the product.
- Capture caller's details for refund or replacement of product or just simply having it fixed.
- Line will remain open till calls start winding down, soon as they become scarce they will then be re-routed back to the client.
- Daily or weekly reports and updates are sent with complaints and feedback from callers to the client, dependant on how often they require them.