Overflow / Out of Hours

Inbound - Overflow / Out of Hours

Thanks to round-the-clock communications, more and more businesses have the ability to trade 24/7 or to trade outside of their own country and as such, need to be available 24 hours a day for customers, clients, suppliers and investors

Confero's overflow and out of hours service perfectly compliments a wide range of industry sectors who rely on being permanently available to their customers or clients -

Emergency Services • Plumbers • Electricians • Facilities Managers • IT Support • Doctors & Vets • Pest Control • Traffic Management • Insurance • Security Services • Legal Services

Increased Business Flexibility

Supplementing your own inbound call and contact centre facilities, Confero's overflow and out-of-hours inbound call centre services offer your business unprecedented flexibility to trade day and night, without working day and night.

By offering extended hours of operation and an increased yet cost-effective call capacity, your service offering is enhanced and your business will benefit from increased sales, productivity and profitability, seven days a week.

We will ensure your business never misses another phone call. Even if you only need the occasional out of hours inbound call answered, Confero are available to your customers all day, every day.

Every call will be answered in your company name by professional and well trained agents and will be delivered in a timely manner according to pre-agreed protocol.

Advanced Rota System

Confero's award-winning* Advanced Rota System gives each client a tailored management system that allows them to track and manage all their callout personnel. It's web-based and benefits both Confero and our clients because it allows both end users to share live access to one system with updates in real time.

The secure, password-protected system can store all pertinent information including names, contact numbers, visibility of on-call staff and management, rota assignments, first-line back up and area managers and allows our clients to update and view their own rotas at anytime of the day or night. Because the system updates information immediately with no time-delay, you can be sure that there will be no crossovers, double-bookings or missed opportunities.

*In November 2009, Confero's IT/Operations Director Daniel Sassoon received a Highly Commended award for his innovative use of the Callscripter technology used for Confero's Advanced Rota System.

To find out more

With FSA (Financial Services Authority) authorisation and membership of the DMA - Direct Marketing Association, our clients can be confident of a service that is quality, process and target-driven.

For more information and to discover how Confero's call and contact centre services can add real value to your service offering, please call 0800 083 32 32, or email sales@confero.co.uk



See also:


View all our Call Centre services


Our brochure

Read and print the Confero brochure online - you can also request a copy to be sent to you by post.

View and print the Confero Call Centre Solutions brochure Click to view our Call Centre Solutions brochure (PDF Format) (150kb)