Credit Card Order Lines

Credit Card Order Lines

Etailers, Retailers or Service businesses can take advantage of Confero's specialist orderline team. Inbound telephone orders can be handled for direct sales ranging from one-product one-price campaigns to multi-product multi-price websites or catalogues, including processing the credit card transactions.

Response to media advertising or from corporate websites is professionally handled. The Confero call centre has vast experience in running inbound orderlines, and only employs highly trained customer friendly staff with accurate data entry skills, to ensure that order processing is efficient and professional.

How Are Orders Captured

Orders can be captured on client websites, or entered directly onto a back-end ordering system.

Access to order pages can be instigated via secure usernames and passwords, or dedicated secure web pages. Additionally, should clients need secure order pages with credit card facilities to be built, Confero's IT department can arrange this using our PCI compliant payment solutions.

Agents have access to address checking software and credit card validation systems to ensure that orders are taken correctly each time. Confero's CRM system can easily integrate with most modern systems, and can be programmed to 'push' information such as postcode verified addresses to the client database.

Benefits Of Credit Card Order Line Service:

  • Improved accessibility for your customers to increase the likelihood of further sales
  • A reassuring phone number on your website reduces the risk of abandoned online transactions
  • Confero's trained customer service agents will have in-depth product knowledge to make the most out of cross-selling and up-selling opportunities.
  • Never miss a sales opportunity - particularly out of hours and during seasonal peaks in demand, or during a promotional campaign.

To find out more

With FSA (Financial Services Authority) authorisation and membership of the DMA - Direct Marketing Association - as well as holding a Consumer Credit Licence, our clients can be confident of a service that is quality, process and target-driven.

For more information and to discover how Confero's call and contact centre services can add real value to your service offering, please call 0800 083 32 32, or email sales@confero.co.uk



See also:


View all our Call Centre services


Our brochure

Read and print the Confero brochure online - you can also request a copy to be sent to you by post.

View and print the Confero Call Centre Solutions brochure Click to view our Call Centre Solutions brochure (PDF Format) (150kb)