Customer Services

Inbound - Customer Services

A robust, reliable and scalable Customer Services operation is one of the most vital aspects of your company's service offering, and your business will go from strength to strength if it's done right.

If your Customer Services isn't representative of your brand values, you threaten to destabilise the hard work and effort you've put in to build your business with a negative effect on sales, reputation and market share.

By outsourcing your Customer Services department to Confero, we can offer your business - and indeed your customers - a professional, expert-level and bespoke 'turnkey' customer services operation designed for your business and your business only. We have a proven record working with Blue Chip and SME businesses, that stands up to even the most rigorous and detailed of briefs and we will consistently deliver what you and your customers need on time and to budget.

Reasons to Outsource Customer Services

Effective and responsive customer services is vital to businesses of all sizes and there are a number of reasons why outsourcing makes sound business sense -

  • Your current operation is draining resources and shifting your focus away from core business
  • Your business is growing and your current set-up does not have the capacity to handle the additional workload
  • The outsourcer is professionally trained to deal with your customers

Our sole aim is to take your valued customers on a journey that culminates in a satisfactory conclusion for all parties, and we do it consistently well by ensuring our knowledge of your business and its products and services is as thorough as yours.

What We Do

Confero can take on all of your customer services requirements and work with you to implement systems and procedures that will streamline your operation and give you the confidence to push your business forward, including -

  • Integration of your CRM databases and systems
  • Customer look-ups
  • Order, delivery and returns status
  • Product recall and order lines, help lines and dealing with the myriad of issues and problems faced by customers
  • Fast responses to unforeseen trends and call volume surges

Our confidence in being able to provide a comprehensive customer services operation is based on the fact that we spend time and effort understanding your business, your products and services and most importantly, your customers. We are an extension of your business and we know callers look for transparency and the knowledge that they are calling your company and speaking to your employees who have extensive knowledge of your business, its culture and its brand values.

We can address both the specific concerns of your customers in a polite and friendly way, but also use our skills, where appropriate, to up-sell and cross-sell your products and services.

By both understanding you business and having a clear insight into the issues that face your customers, Confero are best placed to take on your entire customer services operation.

To find out more

With FSA (Financial Services Authority) authorisation and membership of the DMA - Direct Marketing Association, our clients can be confident of a service that is quality, process and target-driven.

For more information and to discover how Confero's call and contact centre services can add real value to your service offering, please call 0800 083 32 32, or email sales@confero.co.uk



See also:


View all our Call Centre services

Our brochure

Read and print the Confero brochure online - you can also request a copy to be sent to you by post.

View and print the Confero Call Centre Solutions brochure Click to view our Call Centre Solutions brochure (PDF Format) (150kb)