Inbound Call Centre Services

Inbound Call Centre Services

Efficient and reliable customer services are - or should be - a priority for all forward-thinking businesses.

Confero are experts in handling customer services and we are perfectly placed to offer your business a complete outsourced customer services department allowing you to concentrate on your core business activity.

Alternatively, we can compliment and enhance your existing call handling and customer services capacity or tailor our individual services - overflow or after hours service, brochure response lines or credit card order lines or product recall services - dependent on your requirements.

Core Business Benefits

The benefits to your business of using Confero are immediate and clear -

  • By outsourcing your non-core functions, you can focus on key business activity
  • Customer services are expanded in order to alleviate the burden on your existing - or limited - capability
  • We provide adequate cover for seasonal or time-sensitive peaks in call traffic
  • We are flexible in being able to deal with short-notice, short-term campaigns
  • We support your key marketing initiatives, such as product launches or promotions that can lead to significant increases in call volume
  • When you outgrow your existing messaging, answering or call handling capability, Confero's services are scalable, allowing for future growth

Implementation

The implementation of the particular call centre service you require will be carried out in full consultation with the client. This will include issues such as how our Bureau or Dedicated agents answer the phone, the integration of your existing customer service policy and procedures and your internal ordering and customer management systems. By offering these services, we afford your business professional and seamless support.

Confero's service goes way beyond simply fulfilling your instructions and taking payment. We will become a vital component of your ongoing business strategy and will accompany you and your business on your 'journey' from where you are today to where you want to be six months, a year or five years from now.


Some of our Inbound Call Centre Services:

Customer Services

By outsourcing your Customer Services department to Confero, we can offer your business - and indeed your customers - a professional, expert-level and bespoke 'turnkey' customer services operation designed for your business, whether Blue Chip or SME.
Further information on Customer Services and Call Centre services

Overflow / Out-of-Hours

A service that supplements your own Call Centre and Contact Centre facilities, offering extended opening hours and increased call capacity that is cost effective for you.
Further information on Overflow / Out-of-Hours services

Brochure lines

A response service capturing callers details for material such as brochures, information packs or application forms. This service can be provided by live agents or our automatic Speech Recognition solution.
Further information on Brochure line services

Credit Card Order Lines

Highly trained customer service representatives (CSRs), taking telephone orders and caller queries from e-tail websites and media advertising. Credit and debit card order transactions can be handled quickly and efficiently.
Further information on Credit Card order line services

Helplines

Specialist helpline staff, aided by comprehensive product training and access to FAQ's and knowledge databases, will answer queries and provide help on behalf of our clients
Further information on Helpline services

Product Recall

If your business is in the unfortunate position of having to recall a product, outsourcing your call handling to Confero ensures your customers receive a professional, empathetic response that will both reassure them and allay their concerns. A live helpline service can be set up within 24 hours in an emergency.
Further information on Product Recall services

Nearest Store, Branch or Dealer

Callers are given information and directed to their nearest branch or local stockist through an as the crow flies postcode recognition system. Calls can be handled live by our agents, or using our automated Speech Recognition service.
Further information on Inbound Nearest Dealer services

To find out more

With FSA (Financial Services Authority) authorisation and membership of the DMA - Direct Marketing Association, our clients can be confident of a service that is quality, process and target-driven.

For more information and to discover how Confero's call and contact centre services can add real value to your service offering, please call 0800 083 32 32, or email sales@confero.co.uk



See also:


View all our Call Centre services


Our brochure

Read and print the Confero brochure online - you can also request a copy to be sent to you by post.

View and print the Confero Call Centre Solutions brochure Click to view our Call Centre Solutions brochure (PDF Format) (150kb)