Inbound Call Centre Services

Inbound Call Centre Services

If your company needs help answering customer calls, adding to your existing call handling capacity, or has a need for overflow or after hours support 7 days a week, Confero's professional inbound call handling service is right for you.


Clients use Confero's skilled inbound teams for a wide range of (reasons). These can include:

  • Expanding customer services to enhance limited internal capacity
  • Covering seasonal peaks in call traffic
  • Flexible capacity for short notice, short term campaigns
  • Supporting marketing initiatives such as product launches or promotions
  • Allowing client's to focus on core business activities, by outsourcing non-core functions
  • Where an existing messaging or answering service has been outgrown

Implementation

Based on each client's individual requirements, the service will be implemented using either the Bureau (shared desk) team or a bespoke Dedicated team. In all cases, calls are answered in the client or project name. For many projects, Confero access and integrate with client's internal ordering and CRM systems to offer seamless customer support.


Some of our Inbound Call Centre Services:

Overflow / Out-of-Hours

A service that supplements your own Call Centre and Contact Centre facilities, offering extended opening hours and increased call capacity that is cost effective for you.
Further information on Overflow / Out-of-Hours services

Brochure lines

A response service for material such as brochures, information packs or application forms. This service can be provided by live agents or our automatic Speech Recognition solution.
Further information on Brochure line services

Credit Card Order Lines

Live CSRs taking telephone orders for direct sales ranging from one-product one-price to multi-product multi-price offers, including handling the credit card transactions.
Further information on Credit Card order line services

Helplines

CSRs, aided by comprehensive product training and access to knowledge databases, will answer queries and provide help within a customer support environment.
Further information on Helpline services

Product Recall

A service that can be set up within 24 hours in an emergency, offering live support to customers with defective product, responding to national media campaigns. Replacement product can be sent to customers in conjunction with our fulfilment service.
Further information on Product Recall services

Nearest Store, Branch or Dealer

Callers are given information and directed to their nearest branch or local stockist through an as the crow flies postcode recognition system. Calls can be handled live by our agents, or using our automated Speech Recognition service.
Further information on Inbound Nearest Dealer services

To find out more

With Confero having FSA authorisation and DMA membership, as well as holding a Consumer Credit Licence, clients can be confident of a service that is quality, target and process driven.

For any queries, please call 0800 083 3232, or contact us by email



See also:


View all our Call Centre services


Our brochure

Read and print the Confero brochure online - you can also request a copy to be sent to you by post.

View and print the Confero Call Centre Solutions brochure Click to view our Call Centre Solutions brochure (PDF Format) (150kb)