Inbound Call Centre Services

Inbound Call Centre Services

Efficient and reliable customer services are - or should be - a priority for all forward-thinking businesses.

Confero are experts in handling customer services and we are perfectly placed to offer your business a complete outsourced customer services department allowing you to concentrate on your core business activity.

Alternatively, we can compliment and enhance your existing call handling and customer services capacity or tailor our individual services - overflow or after hours service, brochure response lines or credit card order lines or product recall services - dependent on your requirements.

Core Business Benefits

The benefits to your business of using Confero are immediate and clear -

  • By outsourcing your non-core functions, you can focus on key business activity
  • Customer services are expanded in order to alleviate the burden on your existing - or limited - capability
  • We provide adequate cover for seasonal or time-sensitive peaks in call traffic
  • We are flexible in being able to deal with short-notice, short-term campaigns
  • We support your key marketing initiatives, such as product launches or promotions that can lead to significant increases in call volume
  • When you outgrow your existing messaging, answering or call handling capability, Confero's services are scalable, allowing for future growth

Implementation

The implementation of the particular call centre service you require will be carried out in full consultation with the client. This will include issues such as how our Bureau or Dedicated agents answer the phone, the integration of your existing customer service policy and procedures and your internal ordering and customer management systems. By offering these services, we afford your business professional and seamless support.

Confero's service goes way beyond simply fulfilling your instructions and taking payment. We will become a vital component of your ongoing business strategy and will accompany you and your business on your 'journey' from where you are today to where you want to be six months, a year or five years from now.


Some of our Inbound Call Centre Services:

Overflow / Out-of-Hours

A service that supplements your own Call Centre and Contact Centre facilities, offering extended opening hours and increased call capacity that is cost effective for you.
Further information on Overflow / Out-of-Hours services

Brochure lines

A response service for material such as brochures, information packs or application forms. This service can be provided by live agents or our automatic Speech Recognition solution.
Further information on Brochure line services

Credit Card Order Lines

Live CSRs taking telephone orders for direct sales ranging from one-product one-price to multi-product multi-price offers, including handling the credit card transactions.
Further information on Credit Card order line services

Helplines

CSRs, aided by comprehensive product training and access to knowledge databases, will answer queries and provide help within a customer support environment.
Further information on Helpline services

Product Recall

A service that can be set up within 24 hours in an emergency, offering live support to customers with defective product, responding to national media campaigns. Replacement product can be sent to customers in conjunction with our fulfilment service.
Further information on Product Recall services

Nearest Store, Branch or Dealer

Callers are given information and directed to their nearest branch or local stockist through an as the crow flies postcode recognition system. Calls can be handled live by our agents, or using our automated Speech Recognition service.
Further information on Inbound Nearest Dealer services

To find out more

With FSA (Financial Services Authority) authorisation and membership of the DMA - Direct Marketing Association - as well as holding a Consumer Credit Licence, our clients can be confident of a service that is quality, process and target-driven.

For more information and to discover how Confero's call and contact centre services can add real value to your service offering, please call 0800 083 32 32, or email sales@confero.co.uk



See also:


View all our Call Centre services


Our brochure

Read and print the Confero brochure online - you can also request a copy to be sent to you by post.

View and print the Confero Call Centre Solutions brochure Click to view our Call Centre Solutions brochure (PDF Format) (150kb)