Helplines

Helplines

An inbound call centre Helpline facility is often required where consumers or businesses are seeking additional information on new products and services.

Helplines can handle queries such as 'how does my product work', 'I am unable to connect to the internet', 'I have received a form and need help filling it in', 'I have received a letter and don't understand it' etc.

How it works

An 0800 / 0844 non-geographic number can be supplied to clients, to be published on websites, packaging, stationery or media. When a caller dials the 08xx number, this routes into our Call Centre, where the inbound call is answered in your company or campaign name.

Confero's highly trained Bureau (shared desk) or Dedicated agent teams handle customer calls and become quickly familiar with the nuances of the project. Aided by comprehensive product training and access to FAQ's and knowledge databases, customer service agents will answer caller queries and provide help within a customer support environment.

Where callers may be concerned and distressed by a situation, the call handler is trained to act with tact and consideration. This may be particularly relevant where medical or financial stress is experienced, or where a product develops a fault.

At the end of each call, a unique reference number can be given in case they wish to phone back a few days later with more questions or details.

To find out more

With FSA (Financial Services Authority) authorisation and membership of the DMA - Direct Marketing Association - as well as holding a Consumer Credit Licence, our clients can be confident of a service that is quality, process and target-driven.

For more information and to discover how Confero's call and contact centre services can add real value to your service offering, please call 0800 083 32 32, or email sales@confero.co.uk



See also:


View all our Call Centre services

Our brochure

Read and print the Confero brochure online - you can also request a copy to be sent to you by post.

View and print the Confero Call Centre Solutions brochure Click to view our Call Centre Solutions brochure (PDF Format) (150kb)