Helplines

Helplines

An inbound call centre Helpline facility is often required where consumers or businesses are seeking additional information on new products and services.

Helplines can handle queries such as 'how does my product work', 'I am unable to connect to the internet', 'I have received a form and need help filling it in', 'I have received a letter and don't understand it' etc.

How it works

An 0800 / 0844 non-geographic number can be supplied to clients, to be published on websites, packaging, stationery or media. When a caller dials the 08xx number, this routes into our Call Centre, where the inbound call is answered in your company or campaign name.

Confero's highly trained Bureau (shared desk) or Dedicated agent teams handle customer calls and become quickly familiar with the nuances of the project. Aided by comprehensive product training and access to FAQ's and knowledge databases, customer service agents will answer caller queries and provide help within a customer support environment.

Where callers may be concerned and distressed by a situation, the call handler is trained to act with tact and consideration. This may be particularly relevant where medical or financial stress is experienced, or where a product develops a fault.

At the end of each call, a unique reference number can be given in case they wish to phone back a few days later with more questions or details.

To find out more

With Confero having FSA authorisation and DMA membership, as well as holding a Consumer Credit Licence, clients can be confident of a service that is quality, target and process driven.

For any queries, please call 0800 083 3232, or contact us by email



See also:


View all our Call Centre services

Our brochure

Read and print the Confero brochure online - you can also request a copy to be sent to you by post.

View and print the Confero Call Centre Solutions brochure Click to view our Call Centre Solutions brochure (PDF Format) (150kb)