Etailers / Retailers
Confero specialises in helping etailers to manage their customers more effectively.
Through its 24/7/365 service, Confero can answer queries, take credit card orders, direct customers to their nearest store, provide information and capture customer details to be forwarded to clients instantly or daily.
For companies that receive fewer than 200 calls per day, this service will be delivered using the Bureau team, which is a shared desk facility. For companies that consistently receive more than 200 calls per day, a Dedicated team would be more cost effective. Both teams would be fully trained on the products and services of each client.
The etailer service can be deployed as a complete outsourced customer service department or alternatively on an overflow / out of hours basis.
Contact Confero today to find out how the inbound team can support your customer service requirements.