Please see a selection of case studies below, outlining some of the client projects we've successfully delivered.

  • Cyprair got a cost-effective call handling solution where every customer spoke to a live agent during peak holiday seasons.

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  • To launch an innovative lifestyle product into the market, Fitbug needed an experienced agent team to handle an immediate influx of calls.

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  • Confero took 4,500 calls on day one and by the end of the week that number was up to 15,000.

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  • Confero’s contact centre agents fielded 65,000 calls in the first two days.

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  • To make a big splash in the payday loans sector, Liquid Advance needed Confero’s industry-specific experience to penetrate a crowded market.

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  • Old Mutual Asset Management benefitted from a complete communications solution by a highly-trained inbound team of FCA-compliant customer service professionals.

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  • Confero gave Resicom an instantly mobilised, 24/7 outsourced call centre so they could focus on quickly growing their UK presence.

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  • Within three days, Confero mobilised a 10-strong team of fully-trained inbound crisis management helpline agents and in four weeks took 7,500 calls.

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  • Audi wanted to maximise the number of test drives for the new A3 and chose an outsourced call centre partner that delivered immediate results.

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  • Confero’s expertise and track record of success in the automotive sector increased sales and awareness and captured ‘conquest’ customers for Holdcroft.

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  • MVF Global needed a company with lead generation experience to open up new, scalable industry sectors for MVF with exceptional conversion rates.

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  • Confero dialled 10,000 customers a month, met and exceeded pre-set targets and achieved industry-leading conversion rates.

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  • Confero’s appointment setting team arranged meetings resulting in thousands of headsets being sold across the UK to companies like British Gas, Ticketmaster and Harrods.

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  • Confero’s dedicated outbound team contacted 1,000 targeted prospect delegates and filled all 125 seats for UKTIs low carbon technology conference.

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  • With Confero at the helm, Yahoo’s UK B2B telesales campaign consistently outperformed the rest of Europe in terms of results and performance.

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  • Humane Society were able to tap in to Confero's range of charity services, in order to assist the donor experience

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