Case Studies
Outbound
Audi
Outbound Telemarketing
Audi chose Confero as an outsourced call centre who could approach both their existing clients and competitor
clients to promote the launch of the new A3 in a professional and friendly manner, maintaining the Audi image.
The objective was to invite customers to come to the showroom to attend the launch and to take a test drive.
Our Telesales solution for Audi
(269kb)
Easy-Loans
Outbound Telemarketing
To ensure the agents were more effective in their selling techniques, all agents were recruited from a sales/financial services background. The clients assisted in both initial and ongoing training, in order that the agents understood the product offering and ethos of Easy Loans.
Confero operated a telemarketing team of 10 agents, six days a week who utilised Easy Loans prospect data and power dialler technology, to speak with potential customers and complete 1000's of loan applications each month.
Our Easy-Loans telemarketing solution summary
(230kb)
Nissan
Outbound Telemarketing - Nissan LCV
Confero engaged their experienced automotive telemarketing team, using its proven call plans, systems, and training. Nissan’s confidence in Confero was borne out of the team’s success on previous campaigns for Nissan Dunstable, Northampton and Milton Keynes.
Our Telesales solution for Nissan LCV
(269kb)
Outbound Telemarketing - Westover Nissan Almera
Confero’s agents called each prospective car buyer during evening hours. They booked in those that required a test drive or a showroom visit, whilst marking others for a call back nearer to the time when they would be changing their car.
Each call was logged with call notes and outcomes, then emailed to the dealership on a daily basis.
Our Telesales solution for Nissan
(269kb)
Sennheiser
Outbound Telemarketing
First, a carefully planned mailing campaign was orchestrated, with staggered mailers being sent to support Confero’s calling programme. Then, the UK was broken up into targeted areas, to ensure the sales team could travel quickly between meetings.
Next, Confero trained and engaged its appointment setting team, downloaded the Sennheiser diaries, and commenced the calling programme. The unique selling points for the headset systems were conveyed to key decision makers, and using the incentive of trial periods, appointments were booked with some of Britain’s top blue chip companies.
Our Telesales solution for Sennheiser
(269kb)
Inbound
Cyprair Holidays
Inbound Customer Services and Brochure Requests
To allow for the high seasonal call volumes expected early in the New Year,
Cyprair's management were keen to put a solution in place that would offer a cost effective
alternative to associated resource problems, while ensuring all customers and clients spoke with a live agent.
Our Cyprair Holidays customer services solution
(266kb)
Harrow Council
Inbound Customer Services
Harrow Council's Environmental Services department has responsibility for the environment and economic well being of the borough. In line with its Best Value performance plan the council decided that part-outsourcing the call handling aspect of environmental service provision would make efficient and effective use of Council staff.
Our Customer Services solution for Harrow Council
(35kb)
KPMG
Inbound Response
Over a single weekend the Courts Customer Helpline was established. Telephone lines were programmed, the IVR system was set up, messages recorded, and the initial team of 40 agents were recruited and trained to start taking calls on the Monday.
Agents were selected on their customer service experience. Perpetual ongoing training, both to individual agents and in groups, provided agents with the knowledge and confidence to handle every kind of enquiry and to deal with disappointed, angry and sometimes abusive callers.
Our Response Handling solution for KPMG
(35kb)
Old Mutual Fund Managers
Inbound Advertising Response
Part of FTSE100 listed Old Mutual PLC, Old Mutual Fund Managers required a partner of integrity to engage in a long term relationship that would support their growth strategy and expansion in the UK, following their recent flotation. Moreover, an accessible partner, within easy reach of the City, was necessary to accomodate regular meetings and updates.
Our Response Handling solution for Old Mutual Fund Managers
(35kb)
Speech Recognition
Automatic Speech Recognition
High Volume Response Handling
As a call centre solutions provider, Confero recognises that live call handling solutions for high volume, low value customer contact is expensive. With speech recognition, customers benefit from an 'always on' 24-hour service while clients save on a solution that's one third of the cost per customer contact over live agents or voice mail services.
Confero's speech recognition platform is ideally suited to high volume brochure lines, credit card order lines, nearest dealer locator and commodotised data capture.
Our Automatic Speech Recognition solution summary
(40kb)
Press Release
Indigo and Sky Holidays "go live" with the UK's first automated brochure lines.
(40kb)
Pizza Hut
Inbound Speech Recognition Solution
First, an attractive speech recognition enabled voice asks them for their postcode. It then identifies their nearest Pizza Hut using specialist location software and transfers them through.
Second, the caller’s CLI (telephone number) is logged, so if they call again, the system simply transfers them through. (For mobiles, there is an option to transfer straight through or to have a new search).
Thirdly, if callers are telephoning from noisy environments, or there is no postcode match, they are seamlessly transferred to a live agent to have their miscellaneous query answered or their call transferred through manually. At any moment a caller can transfer to a live agent.
Our Response Handling solution for Pizza Hut
(35kb)
Our brochure
Read and print the Confero brochure online - you can also request a copy to be sent to you by post.
View and print the Confero Call Centre Solutions brochure
(150kb)