Confero is regularly invited to represent the UK Call Centre industry in the media. We have listed these below including some of the interviews and articles that David Freedman has been featured in on the subjects of Covid-19, telemarketing, customer service, IVR, nuisance calls and cold calling.
Featured on BBC1, BBC Newsnight, BBC Online, BBC Radio 5 Live, BBC Radio Wales, BBC Coventry & Warwickshire, Channel 5 and CNN.
Watch or listen to the interviews on the Confero You Tube Channel or click any of the links below.
BBC Newsnight Interview - David Freedman, CEO Confero
BBC 5 Live IVR Press 1,2,3 Interview - With Stephen Nolan
Channel 5 News Interview - David Freedman, CEO Confero
BBC Ideas, Generation Mute? David Freedman Interview - Confero Call Centres
BBC Radio Wales Interview, Director Fines for Nuisance Calling - With Frances Donovan
BBC 5 Live Telephone Preference Service Interview - With Phil Williams
BBC Coventry Warwickshire Cold Calling Interview - With Annie Othen
BBC 5 Live Claims Management Interview - with Tony Livesey
BBC1, Don't Get Done Get Dom EP1 - with Dom Littlewood
Episode 1
Don't Get Done, Get Dom is a BBC1 British consumer rights television series. Confero were approached on how to help consumers to improve their call centre experience.
BBC1, Don't Get Done Get Dom EP2 - with Dom Littlewood
Episode 2
Don't Get Done, Get Dom is a BBC1 British consumer rights television series. Confero were approached on how to help consumers to improve their call centre experience.
CNN - Could Coronavirus Shut Wall Street?
10th March 2020. US stock markets were halted briefly Monday as a record fall in oil prices and fears of the coronavirus triggered panic selling. The call centers that serve customers of banks, insurers and other financial services firms may also face disruption.
Soccer Aid 2019 - Confero's Call Centre Staff Help Unicef To Raise Millions
60 volunteers from Confero Call Centres provide their time to Soccer Aid for Unicef to handle donation calls from the UK Public.
CallScripter Awards
Confero's COO Daniel Sassoon received a Highly Commended award, for the company's innovative use of Callscripter technology developed for Confero's Advanced Rota System.
Audio snippets from BBC2 Newsnight Panel Interview - with Gavin Esler
Confero Call Centres Pledge Their Support To Soccer Aid For Unicef
70 staff from Confero Call Centres volunteer their time to Soccer Aid for Unicef and cover the phone lines to process donations from the UK Public
Soccer Aid 2016 – Confero Call Centre aims to take £120,000 donations for UNICEF
London, 5th June 2016 – Wembley based outsourcer Confero are aiming to take £120,000 for UNICEF’s Soccer Aid 2016 by donating 60 call centre agents, who will be answering calls for the Telethon at their state-of-the-art call centre in Wembley.
Soccer Aid 2014 – Confero Call Centres support Biggest UK Celebrity Charity Football Event
London, Sunday 8th June 2014 – Wembley based Confero are aiming to take £100,000 for Soccer Aid by donating 50 call centre agents, who will be answering calls for the Telethon at their state-of-the-art call centre in Wembley.