About Us


Confero was founded in 2001 with a long-term vision. To add real-time value to every business we work with by providing a full-service call centre solution for our clients, including inbound call handling, outbound telesales, telemarketing and fulfilment services.

Our clients range from global blue-chip brands like Audi, KPMG and Sennheiser through to leading SMEs such as Fitbug. The service we deliver combines high quality and knowledgeable agent teams, unprecedented flexibility to up or downscale campaigns and a commitment to exceed client expectations on every project we undertake.

Call Centre Services for Forward-Thinking Businesses

By starting Confero, founders David Freedman and Daniel Sassoon made a conscious decision to move away from traditional call centre techniques - namely script-led agents whose brief was quantity over quality.

Placing Confero in the niche space between the simple answering service and the impersonal 400+ seat call centre, they were large enough to attract businesses of all sizes with demanding, high volume campaigns yet small and creative enough to offer a bespoke, personal service to every client.

Quality of Service

Our 'raison d'être' is centred on quality of service. We're responsible for ensuring every agent understands your business and has an appreciation of your brand, values and principles.

This way, we have the ability to act as a fully trained department of your business to offer your customers an immediate, knowledgeable and concise response.

What we do is governed by educating our agents on each individual business and not simply giving them generic scripts to read. In this way, we immerse ourselves into your corporate mindset. By doing this, we focus on the development of your business whether you're a start-up or a blue-chip brand. Additionally, by having manageable client numbers, the quality of our service is never diluted by trying to hit pre-determined call numbers at the expense of a completely satisfied clientele.

A First-Class Business With First-Class Staff

We have established a reputation as a call centre that continues to deliver a first-class product, meaning our clients will benefit from increased sales, productivity and brand awareness.

Our pricing structure is competitive and we offer value for money that can be measured in real terms - real increases in sales, real increases in profitability and real increases in productivity.

We are located in bustling north-west London in the shadow of Wembley Stadium rather than a nondescript industrial estate. Surrounded by shops, bars, restaurants and excellent transport links, we attract and retain an outstanding calibre of employee and consequently, staff turnover is substantially lower than the industry average.

From the management team down, Confero are committed to growing your business through the provision of class-leading call and contact centre services.

To find out more

With FSA (Financial Services Authority) authorisation and membership of the DMA - Direct Marketing Association, our clients can be confident of a service that is quality, process and target-driven.

For more information and to discover how Confero's call and contact centre services can add real value to your service offering, please call 0800 083 32 32, or email sales@confero.co.uk



Professional Bodies

  • Members of the DMA (Direct Marketing Association)
  • Authorised and regulated by the FSA (Financial Services Authority) - Firm ref 439234
  • Consumer Credit License issued by the Office of Fair Trading

Industry Specialisation

  • Etailers / Retailers
  • Crisis Management
  • Automotive
  • Financial Services - Debt Management Sector

See Also

Why choose Confero?


Our brochure

Read and print the Confero brochure online - you can also request a copy to be sent to you by post.

View and print the Confero Call Centre Solutions brochure Click to view our Call Centre Solutions brochure (PDF Format) (150kb)